Return and Refund Policy for Hawi Styles

Effective Date: 12th Decmeber, 2024

At Hawi Styles, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below.

1. Return Policy

Eligibility for Returns

• Items must be returned within 10 days of receiving your order.
• Items must be:
  • Unused, unworn, and in the same condition as received.
  • In the original packaging, with all tags and labels attached.
• Non-Returnable Items: Customized, personalized, or sale items are not eligible for returns.

Steps to Return an Item

1. Contact Us: Email us at support@hawistyles.com with your order number, item details, and the reason for the return.
2. Approval: Once your return request is approved, we will provide instructions for returning the item.
3. Shipping: You are responsible for return shipping costs unless the item is defective or incorrect.

2. Refund Policy

Refund Eligibility

• Refunds are processed for items that meet the return criteria outlined above.
• Defective or Incorrect Items: If you received a defective or incorrect item, email us at support@hawistyles.com with photos as proof, and we will cover return shipping costs.

Refund Process

1. Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
2. Approval: If the return is approved, we will process your refund.
3. Timeline: Refunds will be issued to the original payment method within 5 to 8 working days of approval.

Non-Refundable Costs

• Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.
• Return shipping costs (if applicable) are non-refundable.

3. Exchanges

• Eligibility: Exchanges are subject to product availability.
• Process: Contact us at support@hawistyles.com to request an exchange. If approved, you may return the original item and place a new order for the replacement.

4. Damaged or Defective Items

If your order arrives damaged or defective:

• Notify us within 3 days of receiving the item.
• Email support@hawistyles.com with your order number, a description of the issue, and clear photos of the damage or defect.
• We will resolve the issue by offering a replacement, repair, or refund.

5. Late or Missing Refunds

If you haven’t received your refund after the stated timeline:

1. Check your bank account and credit card statement.
2. Contact your bank or credit card provider, as processing times may vary.
3. If the issue persists, email us at support@hawistyles.com for assistance.

6. Contact Us

For any questions or concerns about returns or refunds, please reach out to us:
Email: support@hawistyles.com

We appreciate your trust in Hawi Styles and are dedicated to providing quality products and exceptional service.